Participate in post mortem reviews to identify lessons learned and opportunities for improvement
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Perform releases deployments working closely with DevOps and developers to triage any issues during the release process
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Develop and maintain IT operational procedures and IT documentation to improve response efficiency
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Communicate effectively with stakeholders across the organization to provide updates on incidents and operational status
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Track and document all incidents including cause response and resolution in the incident management system
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Handling incidents and coordinate with relevant departments to resolve issues promptly
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Monitor real time monitoring dashboards and alerts to identify and analyze IT operational issues
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including apply IT changes, managing user accounts, providing ad-hoc support to end users
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Carry out regular maintenance and administrative duties for infrastructure system, including ...
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Providing first line support to both internal staff and end users encountering IT service and website related issues
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