Handling incidents and coordinate with relevant departments to resolve issues promptly
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Monitor real time monitoring dashboards and alerts to identify and analyze IT operational issues
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including apply IT changes, managing user accounts, providing ad-hoc support to end users
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Carry out regular maintenance and administrative duties for infrastructure system, including ...
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Providing first line support to both internal staff and end users encountering IT service and website related issues
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weekends, holidays or immediately situation from managers, customers to support 24/7 operations
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This is a shift position that requires flexibility to work at different hours, including nights
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Your expertise will be pivotal in minimizing downtime and maximizing productivity across departments
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identify and analyze issues, and coordinate responses to ensure operational continuity and effeciency
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overseeing the real time IT operations of our organization. You will monitor various system and processes
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